Privacy

Privacy Policy

Last Updated: January 2026

This Privacy Policy explains how Everbridgefv Maritime Ltd ("we," "us," "our," or "Company") collects, uses, discloses, and otherwise processes personal data in connection with our maritime logistics and shipping services.

1. Information We Collect

We collect personal data in several ways:

1.1 Information You Provide Directly

Contact Information: Name, email address, phone number, job title, and company name when you contact us or request a quote
Account Information: Username, password, and billing address when you create an account with us
Shipping Data: Shipper and consignee details, cargo descriptions, weights, dimensions, and destination information
Payment Information: Credit card, bank account, and invoice details (processed securely through third-party payment processors)
Communications: Content of emails, messages, and inquiries you send us

1.2 Information Collected Automatically

Website Interaction: IP address, browser type, operating system, pages visited, and time spent on our website
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance user experience and analyse website usage
Device Information: Device identifiers, location data, and mobile app usage information

1.3 Information from Third Parties

Customs authorities and port authorities for regulatory compliance
Business partners and service providers in the maritime industry
Credit reference agencies for creditworthiness assessment
Publicly available sources for verification purposes

2. Legal Basis for Processing

Under UK GDPR and the Data Protection Act 2018, we process personal data on the following legal bases:

Contract Performance: Processing necessary to provide maritime and logistics services you have requested
Legal Obligation: Compliance with customs, immigration, and maritime regulations
Legitimate Interests: Business operations, fraud prevention, security, and customer relationship management
Consent: Marketing communications and optional services (where you have explicitly consented)
Public Task: Cooperation with regulatory authorities as required by law

3. How We Use Your Information

We use collected personal data for the following purposes:

Providing maritime logistics, shipping, and cargo handling services
Processing payments and managing billing
Complying with customs, immigration, and maritime regulations
Tracking and monitoring shipments
Communicating with you about your shipments and account
Responding to your inquiries and requests
Improving our services and website functionality
Fraud prevention and security measures
Sending marketing communications (with your consent)
Conducting business analysis and reporting
Establishing and defending legal claims

4. Who We Share Your Information With

We may share your personal data with the following categories of recipients:

Service Providers: Payment processors, shipping carriers, customs brokers, warehousing partners, and IT service providers
Regulatory Authorities: HM Revenue & Customs, UK Border Force, the Maritime and Coastguard Agency, and other government bodies as legally required
Business Partners: Other maritime and logistics companies involved in fulfilling your shipment
Shipping Agents: Port authorities and agents at destination and transit ports
Insurance Providers: Marine insurance companies for cargo protection and claims
Legal Representatives: Our solicitors and legal advisors when necessary
Acquirers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity

We do not sell your personal data to third parties for marketing purposes.

5. International Data Transfers

As a maritime business, we may transfer your data internationally to:

Shipping agents and partners in port destinations
International logistics providers
Customs authorities in foreign jurisdictions
Overseas subsidiaries or affiliated companies

Where data is transferred outside the UK and EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses, adequacy decisions, or your explicit consent. For non-adequate jurisdictions, we implement supplementary measures to protect your data.

6. Data Retention

We retain personal data for as long as necessary to:

Provide our services (typically the duration of the business relationship)
Comply with legal and regulatory obligations (minimum 6 years for commercial records)
Resolve disputes and establish legal rights
Prevent fraud and abuse

Shipping-related data is retained for at least 6 years to comply with customs and tax requirements. Marketing data is retained until you unsubscribe. You may request deletion of personal data that is no longer necessary, subject to legal retention requirements.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restrict Processing: Request that we limit how we use your data
Right to Data Portability: Request your data in a portable, machine-readable format
Right to Object: Object to processing, including marketing communications and profiling
Rights Related to Automated Decision-Making: Request human review of automated decisions
Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided in Section 11.

8. Security Measures

We implement comprehensive security measures to protect your personal data:

Encryption of data in transit (TLS/SSL) and at rest
Secure access controls and multi-factor authentication
Regular security assessments and penetration testing
Employee training on data protection and confidentiality
Incident response procedures and breach notification protocols
Compliance with industry security standards

While we implement robust security measures, no system is entirely risk-free. We encourage you to use strong passwords and keep your login credentials confidential.

9. Marketing Communications

We may send you marketing communications about our services, special offers, and industry news if you have:

Explicitly consented to receive marketing emails
Agreed to marketing during the contract formation process
Previously engaged with our services

You can opt out of marketing communications at any time by:

Clicking the "Unsubscribe" link in our marketing emails
Contacting us directly at shipping@everbridgefv.shop
Updating your communication preferences in your account settings

We will honour your preferences within 10 business days.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your login information and preferences
Analyse website traffic and user behaviour
Improve website functionality and user experience
Deliver personalised content and advertisements

Most browsers allow you to control cookies through settings. Please refer to your browser's help documentation or visit www.allaboutcookies.org for more information. Please note that disabling cookies may affect your ability to use certain features of our website.

For more details about how we use cookies, please refer to our separate Cookies Policy.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to report a data breach, please contact us:

Everbridgefv Maritime Ltd
12 Princes Parade
Liverpool L3 1BG
United Kingdom

Email: shipping@everbridgefv.shop
Phone: +44 151 236 8844
VAT Number: GB826410395
Company Registration Number: 14283751

We will respond to your request within 30 days (or as required by law). If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

12. Data Protection Officer

As a data processor for maritime operations, we maintain compliance with UK GDPR requirements. While we do not currently have a dedicated Data Protection Officer, our management team is responsible for data protection compliance. For data protection enquiries, please contact our management team at the address provided above.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legislation, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this document. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

14. Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete such data promptly. If you believe we have collected data from a child, please contact us immediately.

15. Third-Party Links

Our website may contain links to third-party websites and services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

16. Compliance Certifications

Everbridgefv Maritime Ltd operates in compliance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations 2003
International Maritime Organization (IMO) regulations
UK Customs and Border Force requirements

Everbridgefv Maritime Ltd is committed to protecting your privacy and ensuring transparency in how we handle your personal data. For any questions or concerns regarding this policy, please do not hesitate to contact us.